Cancellation & Refund Policy

1. Scope

This policy explains cancellation and refunds for gugudan's paid product. It forms part of the gugudan Terms of Use. Because the paid product is sold through the app stores, store refund procedures also apply (see section 3).

2. The paid product

• The paid product is a one-time, non-consumable in-app purchase ("Unlock all tables", product id gugudan_unlock_all). Tables 2 and 3 are free; purchasing unlocks the full set (tables 4–9).
• It is not a subscription: there is no auto-renewal and no recurring charge.
• The price is the amount shown by the store at the time of purchase (in Korea, KRW 5,500, VAT included). The actual amount and currency follow the App Store or Google Play listing for your region.
• The product is digital content and is not subject to physical exchange, return, or after-sales service; defects are handled under sections 4 and 5.

3. Payment and seller of record

• The paid product is sold only through Apple App Store or Google Play in-app purchase. gugudan does not operate a separate payment channel.
• Apple Inc. and Google are the sellers/merchants of record: they charge and collect payment and process refunds. Semolab is the content provider. Accordingly, refund approval and the return of funds to your payment method are carried out under each store's policies and procedures.
• We accept and support your cancellation and refund requests, and we do not limit any rights you have under mandatory consumer-protection law that applies to you.

4. How to request a refund

• Purchased on the Apple App Store: Apple processes refunds. Request one at reportaproblem.apple.com or through Apple Support, or contact us and we will help.
• Purchased on Google Play: you can usually request a refund yourself within 48 hours of purchase from your order history in the Google Play app or at play.google.com. After 48 hours, or in other cases, contact us and we will support the refund; the actual return of funds is handled by Google Play and your payment provider.
• Contact us: customer line 070-8777-1371 · hello@gugudan.app. Please include your receipt or order number, the store, and the reason for the request.

5. Your consumer rights

• Depending on your country or region, you may have additional statutory rights to cancel or withdraw from the purchase and to receive a refund. Nothing in this policy limits any such mandatory rights.
• For users in the Republic of Korea, the statutory right of withdrawal under the Act on Consumer Protection in Electronic Commerce applies; the Korean-language policy at gugudan.app/ko/refund sets out those terms in detail, including the digital-content conditions and the free tables 2–3 offered as a trial.
• If the product is not as described or is not delivered (for example, the unlock is not applied after a charge), you may request cancellation or a refund regardless of whether you have started using the content.

6. Purchases by minors

• Before the purchase screen, gugudan shows a parental (adult verification) step to help ensure a child does not buy without a parent's consent. This step is a safeguard to draw attention before payment; it does not by itself establish a guardian's specific consent.
• If a minor makes a purchase without the consent of a parent or legal guardian, the guardian or the minor may cancel it under applicable law. We accept such requests directly and, where needed, request the cancellation and refund from the store on the user's behalf.

7. Restore purchases

Because the product is non-consumable (a one-time, permanent unlock), you can restore it at no extra charge on a new device or after reinstalling, using the in-app "Restore purchases" function with the same store account. Restoring a purchase is not a refund.

8. Contact and business information

9. Governing law

This policy is interpreted under the laws of the Republic of Korea. Mandatory consumer-protection rules of your country of residence continue to apply where required.